Refund and Returns Policy

Thank you for choosing Vapeium for your disposable vape needs. We are dedicated to providing top-quality products and excellent customer service. Please review our refund and returns policy carefully to ensure a smooth resolution process.

1. Refund Requests Within 24 Hours

If you wish to cancel your order, please contact us within 24 hours of placing it. We will gladly issue a full refund if the order has not yet been processed. To request a refund, please reach out to our customer support team promptly via [email protected] or our website’s live chat.

2. Refund Requests After 24 Hours

Orders that have been in the system for more than 24 hours are typically in preparation or have already been dispatched, making them ineligible for a full refund. Under specific circumstances, we may offer a partial refund to accommodate your request.

3. Partial Refund Policy

For refund requests made after the 24-hour period:

  • Partial Refunds of up to 50% of the order amount may be offered to cover handling, processing, and logistics costs.
  • Please note that partial refunds are evaluated on a case-by-case basis and depend on the stage of your order’s preparation or shipping status.

4. No Refund After Shipment

Once your order has been shipped and a tracking number has been provided, it becomes ineligible for a refund. Please ensure all order details, including shipping address and payment information, are correct before confirming your purchase.

5. Insurance and Customs Assistance

  • All orders are insured during transit. If your package is detained by customs and is not released, we will issue a full refund for the order.
  • Customs delays are beyond our control, but we will work with you to resolve any issues with local authorities or carriers.

6. Incorrect Address or Delivery Issues

If a package cannot be delivered due to an incorrect address or customer-related errors:

  • The customer is responsible for any reshipping fees.
  • To avoid this, please double-check your shipping information before finalizing your order.

7. Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us within 48 hours of receiving your order.
  • Provide photos and details of the damage for verification.
  • We will issue a replacement or a refund, depending on your preference.

Additional Notes for Wholesale and Bulk Orders

For wholesale or bulk purchases, returns and refunds are subject to specific terms. Please contact our sales team at [email protected] to discuss your options for these transactions.

Customer Support

For any questions or concerns about our refund and returns policy, our support team is here to assist you. Contact us through:

Why Choose Vapeium?
With four years of experience as Europe’s trusted disposable vape wholesaler, we take pride in offering premium brands like Bang, RandM Tornado, Vapsolo, Elf Box, FIZZY, and more at unbeatable prices.

Thank you for shopping with Vapeium – Europe’s Trusted Disposable Vape Wholesaler! We are committed to your satisfaction and look forward to serving your vaping needs.

Vapeium | Top EU Disposable Vape Wholesaler | Best Prices | Exceptional Service